All orders and product shipments can be cancelled until they are packed or shipped.
Once the packaging or shipping process has started, it can no longer be cancelled.
What items can be returned?
How to return defect item?
Please follow this process for returning your parcel to us:
- 1. First, contact to Support@Youthtrendz.com
2. After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.
3. Post your item to a given address. We advise the return goods by couriers like DHL, UPS, which would ensure reliability.
Also, we strongly recommend you send the products using a secured or tracking method, and that you retain your proof of postage.
As soon as we have your return, we will issue a full refund/exchange.
4. We’ll send you an email to confirm your return has been received and that your refund has been processed.
You can expect to receive your refund within 4-6 weeks of your package return.* However, in many cases you will receive a refund more quickly.
We are not obliged to give you a refund until we receive the products or we receive evidence from you that supports that the returned the item/s are in route (such as scanned copy of post office receipt with date and time plainly visible, along with package tracking number).
*This time period includes the transit time for us to receive your return from the shipper, processing your return, and processing your refund request.