FAQs


ABOUT US

General Questions

1. Is this site secure to use?

It sure is. We use PayPal to process payments. So not even our staff get to see your payment details. PayPal is the World's biggest secure payment provider. Our website is built on the Shopify secure platform. All of your personal information is locked down tight.

2. How quickly do you respond to email queries?

We answer all email within one business days.

3. Where are you based?

Our main operations are carried in Indonesia and supported by our Support Centre in Lithuania and Manufacturers and Warehouses in East Asia

4. Are your products authentic?

A huge amount of time has been spent on sourcing for manufacturers that make the original products and we are happy to say that we source our items directly from them. Therefore, Our items are of the Highest quality you can find in the market

All of our items are shipped directly from the factory and have never been worn or tried on. We can assure you that the product is the same as the original or at worst extremely similar. We see ourselves as an unofficial factory outlet.

Only shop at Youthtrendsz when you are 100% comfortable!

5. Why are you so Cheap?

We cut out all agents and deliver the products directly to consumers from the factories which allows us to offer extremely competitive prices. 

Sizing

1. Where can I find the sizing table in centimetres?

You can find sizing tables in every product's description. If there is none, Please email us at support@youthtrendsz.com

2. Will I receive a two sizes larger item?

No. We will send the size that you have ordered. Look at the size description before you order.

Payment

1. What type of payments do you accept?

We accept PayPal and credit/debit cards (Visa, Mastercard, American Express, Discover).

2. I want to pay with my credit card, but I get redirected to PayPal page?

We use PayPal to process all our payments. In the PayPal page on the right you can select from two options: "Pay with my PayPal account" or "Pay with my credit or debit card" Click "Pay with my credit or debit card" and you can check out as guest.

Shipping

1. What is the shipping price?

We offer FREE shipping worldwide.

2. Do you deliver to my country?

Yes, we do. We deliver to all countries around the world. Except Hong Kong

3. How long will it take to get my order?

The delivery usually takes about 15-30 days. However, you can check the exact delivery estimates at our shipping & Delivery page.

Order Status

1. What does it mean: order status "Unfulfilled"?

Your order is being processed and the order's tracking number is pending. We usually fulfil the orders and send our customers the tracking number when the order's tracking number is submitted to the Postal System, which takes 7-10 days after the order is already shipped.

2. What does it mean: order status "Fulfilled"?

That means your order is being shipped.

3. It's been too long, where is my order?

Please check your order's tracking for more information. Go to Global.cainiao.com to track your item. If the problem remains please email us: Support@youthtrendsz.com

4. Do I need to pay any customs?

No, you don’t need to pay customs fee. We mark all our orders as low value gifts. Moreover, we send bigger orders in separate packages.

Order Tracking

1. How do I track my order?

We provide the order's tracking code 7-10 days after you place an order. After that you can go to Global.cainiao.com to track your order. 

2. My tracking code says “pending” or “no information available at the moment”.

Sometimes the first tracking results appear 5-10 business days after you receive the order's tracking number. If the problem remains for more than 10 business days, please contact us: Support@youthtrendsz.com

3. My tracking code says “expired”

Please contact us: Support@youthtrendsz.com and we will quickly solve this issue.

I want to change or cancel my order

1. I ordered something, but I want to cancel

Once packing/shipping process has started, You cannot cancel your order. You can enquire this by emailing Support@youthtrendsz.com with your order number as the subject.

2. I ordered something, but want to change the item colour or size.

Once packing/shipping process has started, You cannot change your order.You can enquire this by emailing Support@youthtrendsz.com with your new colour or size option.

3. I ordered something, but want to change the delivery address

All orders and product shipments can be cancelled until they are packed or shipped.

Once the packaging or shipping process has started, it can no longer be cancelled.

I want to change or return my order

1. My order arrived, but I received the wrong items

Please contact us at Support@youthtrendsz.com and provide us with your order number. If we’re at fault, you can send us back the items and we’ll send you out the correct items at our cost (or issue a refund).

2. My order arrived and I want to change the size/color

We are unable to accept returns if you ordered the wrong size, We have provided measurements on each product page so we hope that you can take a look before purchasing. 

3. My order arrived, but I want to return it.

Please contact us at Support@youthtrendsz.com and provide us with your order number. You can send us your item back if there is a defect and we will issue a refund. *Postage costs will be at your expense.